Returns

Damaged and mislabeled items

At Art Pieces, we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement (unless the print came out poorly because of a low-quality print file).

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all reports must be submitted no later than 4 weeks after the estimated delivery date to our customer service department by contacting hello@playinstitute.shop. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please report the issue to our customer service department by contacting hello@playinstitute.shop

Buyer’s remorse – Art Pieces only offers refunds for damaged or mislabeled products, not for buyer’s remorse.

Size exchanges – Wrongly ordered sizes won’t be eligible for refunds from Art Pieces. We make everything on-demand, so requesting a size exchange would mean producing an entirely new product.

Return Address – The return address is set by default to our warehouse facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If our warehouse’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven’t registered an account with Art Pieces and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Art Pieces does not accept returns of sealed goods. You hereby agree that any returned orders that are sealed won’t be available for reshipping and will be disposed of.

Notification for EU consumers:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Terms of Service

By purchasing this product you are agreeing to the below terms and conditions:

Fulfillment times (the time it takes for a staff member to take the product out of storage and put it in a package for mailing) are could be delayed due to COVID. Art Pieces has no control over how the time it takes for our warehouse to fulfill an item. Art Pieces is not responsible or liable for the time it takes the warehouse to fulfill a physical product.

Carrier delivery times (USPS, FedEX, UPS, DHL, etc) are unique for each order based on location and could be delayed due to complications with COVID. Art Pieces is not responsible or liable for delays in delivery time.

International Orders are expected to be delayed more than usual. Art Pieces is not responsible or liable for delays in delivery time for International orders.

International Flat rate shipping doesn’t include a tracking number after the item leaves the USA.

If you would like to track the entire product, please choose a Priority Shipping which includes the ability to track your package every point of the way.

Flat rate shipping is the least expensive shipping option available for International orders and therefore doesn’t include the ability to trace the package the entire route.

Import Fees

Most International Orders require an import fee to be paid if you order items from Art Pieces. These fees depend on your country and region, so please check first with these regulations where you live.

Art Pieces cannot provide an estimate of how much an import fee will be charged. We simply advise that you consider this when you make a purchase.

Art Pieces is not responsible or liable for import fees.

Most International Orders that require an import fee will be held at a postal facility in your town, city, or region. This varies depending on where you live and Art Pieces cannot tell you in advance which facility your order will be held at. Please check with your local authorities first before purchasing an item.

Each country’s postal facility has a unique way of notifying the customer of when a package is being held for import fees. This method depends on where you live and cannot be pre-determined by Art Pieces.

In some cases, a parcel will be held without a notice being sent to the customer. Art Pieces is not responsible for how the facility in your town or city notifies or fails to notify you that a parcel you ordered has arrived. Therefore, by agreeing to these terms and conditions, you are accepting responsibility that you will check with your local authorities before purchasing an item from Art Pieces and that you consider ahead of time how you plan to keep in touch with the local facility in your town or city regarding the parcel you ordered.

Art Pieces cannot issue a refund for delays in delivery time or import fees.

The artist, Cephas Howard, is not liable for delays in delivery time, import fees, or lost parcels.

All inquiries about orders, complaints, or other topics related to the delivery of your parcel must be directed to hello@playinstute.shop and a qualified team member will answer your question within 1-2 business days.

Claims for Lost Parcels

Marked as Delivered

If an item is marked as delivered but you didn’t receive it, you agree to follow the steps and procedures for making a claim for Lost Parcels outlined in your town or city based on the carrier service you chose. Art Pieces is not responsible for making this claim. By purchasing a physical product that requires a separate company such as USPS, DHL, FEDEX, UPS, etc., you are agreeing to take responsibility to file a claim with the correct carrier should your parcel get lost in transit.

Lost in Transit, Not Marked as Delivered

If you’re order was lost in transit and not marked as delivered, some exceptions can be made if you file a report immediately to our customer service department within 30 days of the shipping date. After we investigate the situation regarding your lost parcel,  replacing and reshipping your item is at our sole discretion if your situation meets our criteria per our investigation.  If your case

Any report made after this 30 day window will not be considered for reshipment.